Shipping policy
Last Updated: June 16, 2026
All orders are stocked and shipped from our US-based warehouse. This policy applies to all domestic and international orders placed on our official website.
1. Order Processing
Our warehouse team processes all orders within 1–3 business days from the date of purchase. Orders are not processed or shipped on weekends and US federal holidays.
The daily order cutoff time is 12:00 PM (Noon, US Eastern Time). Any orders placed after the cutoff will be processed on the next working day.
During peak sales seasons, flash promotions, and inventory restocking periods, order processing may be delayed by 1–4 business days. We will send a notification email to customers in case of any unexpected delays.
Please double-check your shipping address before completing payment. No address modifications, order cancellations, or shipment intercepts are allowed once the order has been processed or shipped.
2. Shipping Methods, Delivery Time & Shipping Fees
We provide reliable shipping services for orders shipped from our US warehouse, covering the United States, Canada, and global countries. All shipping fees are automatically calculated and displayed at checkout based on package weight, size, and destination.
Standard Shipping
Delivery Time: 3–7 business days for US domestic orders; 7–15 business days for Canada and other international regions.
Fees: Calculated at checkout. Free standard shipping is available for qualified orders over a specific amount (shown at checkout).
Express Shipping
Delivery Time: 1–3 business days for US domestic orders; 4–8 business days for international orders.
Fees: Additional express shipping rate, confirmed on the checkout page.
Disclaimer: All delivery times are estimated and not fully guaranteed. Delays may occur due to weather conditions, carrier operational issues, peak shipping seasons, customs clearance, and unforeseen logistics circumstances.
3. Order Tracking
Once your order leaves our US warehouse, we will send a confirmation email containing your unique tracking number and tracking link to your registered email address.
Please note that tracking information may take 24–72 hours to update and display full delivery status after shipment, which is a normal process for logistics carriers.
You can track your package status in real time via our official tracking page or the official website of the corresponding logistics carrier.
4. Customs, Duties & Taxes
For all international orders shipped outside the United States, import duties, taxes, clearance fees, and any other local administrative fees may be charged by the destination country’s customs department. These fees are the sole responsibility of the buyer.
We do not collect any hidden fees during checkout and will not cover any customs duties, taxes, or return fees caused by customs clearance issues in the destination country.
No refund or reshipment will be provided if the package is returned, abandoned, or detained due to the buyer’s refusal to pay customs fees.
5. Shipping Coverage & Restricted Areas
We ship to most countries and regions worldwide from our US warehouse, including North America, Europe, Australia, and most Asian countries.
We do not ship to war zones, internationally sanctioned countries, remote isolated islands, and regions restricted by logistics carriers and US export regulations.
Remote area surcharges may apply for certain remote regions. We will contact customers to confirm the additional fee before shipment. Customers can choose to pay the surcharge for delivery or cancel the order for a full refund.
6. Lost, Damaged & Delayed Packages
Lost Packages
If a package has no tracking updates for more than 30 days and is confirmed lost by the logistics carrier, customers are eligible for a full refund or free reshipment of the order.
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items, please contact our customer support and provide clear photos of the damaged products and package surface within 14 days after delivery. After verification, we offer free reshipment, partial refund, or full refund without requiring item return.
Shipping Delays
If your package is delayed beyond the estimated delivery time, please contact our support team for assistance. We will actively follow up with the logistics carrier to resolve the delay. Refund requests due to carrier or customs-related delays will not be accepted without valid justification.
7. Package Rejection & Return Policy
No refund or reshipment will be issued for packages rejected without valid reasons, returned due to buyer’s personal preference, or abandoned due to unpaid customs duties.
If the tracking status shows "delivered" but you have not received the package, please check with local carriers, neighbors, or nearby parcel lockers first. We will provide official delivery proof for assistance, but direct refunds for claimed non-delivery will not be approved.
Buyers are fully responsible for package loss, damage, or return caused by incorrect shipping address, unauthorized address changes, and unsuccessful delivery due to no one available to receive the package.
8. Packaging & Additional Fees
All standard orders are packed with free waterproof and shockproof packaging to ensure safe transportation.
Custom packaging, heavy-duty reinforcement packaging, and gift packaging require additional manufacturing fees, which will be confirmed before shipment.
Carrier official surcharges including fuel surcharges and remote area surcharges may apply according to real-time logistics rules.
9. Policy Updates
We reserve the right to update and revise this shipping policy at any time without prior individual notice. All updates will be posted officially on our website. All orders placed on our website are subject to the latest shipping policy.
10. Customer Support
For any inquiries regarding shipping status, delays, lost packages, or damaged items, please contact our customer support team. We will respond and resolve your issues within 1–2 business days.
Support Email: www.mxg305@outlook.com